I won't bore you with the details (yaaaay) but after a year of Vodafone internet woes with it being up and down like a pair of underpants i was on the phone for the umpteenth time this evening to their tech support and was told by the guy on there that the socket where i plug in my router was showing unusually high capactance, he could not find any other fault anywhere besides that. This is the first time anybody at Vodafone has mentioned this. Could someone in the know please explain what they mean by this please ?
http://www.speedtest.net/my-result/3212502357
Oh that's pretty shit, what do your neighbours get?
Is your router plugged in at the point your line comes into the house?
Lots of faults are due to the weather at the mo, i can see the Mast from my window but has been OOA scince before xmas my signal is not coming for another mast miles away one bar FFS
the capacitance is close to the resistence on the line. the further from the exchange you are the higher the reading, a fault on the line could also cause an abnormally high reading. if they are describing it as unusually high the probably should be logging a fault for you
Quote from: CH on January 06, 2014, 08:00:43 PM
Oh that's pretty shit, what do your neighbours get?
Is your router plugged in at the point your line comes into the house?
Only talk to the one neighbour(lol) but they are also with Vodafone and getting similar speeds, same router as i have, the netopia one from Eircom, all settings are for Vodafone though. ::) Yes router is plugged into a dual socket in kitchen which is where the line comess into the house, dual socket as in the phone is plugged into one socket and the router into a separate one on the same socket box ;D
Quote from: Greg2013 on January 06, 2014, 08:25:47 PM
Quote from: CH on January 06, 2014, 08:00:43 PM
Oh that's pretty shit, what do your neighbours get?
Is your router plugged in at the point your line comes into the house?
Only talk to the one neighbour(lol) but they are also with Vodafone and getting similar speeds, same router as i have, the netopia one from Eircom, all settings are for Vodafone though. ::)
Can I assume that your using the copper wiring in to the house from eircom? If so and your getting poor speed due to a faulty line Vodafone should be able to fault logged with Eircom to get the issue sorted. Have you considered switching supplier?
Shanna
Quote from: beerfly on January 06, 2014, 08:18:49 PM
the capacitance is close to the resistence on the line. the further from the exchange you are the higher the reading, a fault on the line could also cause an abnormally high reading. if they are describing it as unusually high the probably should be logging a fault for you
As CH knows i am only 30 feet across the road from the exchange, they told me that after i called them last week an engineer checked the line at the exchange and it was fine so its not that according to Vodafone. They have logged another fault for me and i am waiting on a call from Eircom engineer at some stage soon i hope so he can come to the house and check the actual socket box where the router is plugged in. Vodafone also told me i will not be charged for this but we will see i guess. ;)
Quote from: Shanna on January 06, 2014, 08:29:38 PM
Quote from: Greg2013 on January 06, 2014, 08:25:47 PM
Quote from: CH on January 06, 2014, 08:00:43 PM
Oh that's pretty shit, what do your neighbours get?
Is your router plugged in at the point your line comes into the house?
Only talk to the one neighbour(lol) but they are also with Vodafone and getting similar speeds, same router as i have, the netopia one from Eircom, all settings are for Vodafone though. ::)
Can I assume that your using the copper wiring in to the house from eircom? If so and your getting poor speed due to a faulty line Vodafone should be able to fault logged with Eircom to get the issue sorted. Have you considered switching supplier?
Shanna
Yes Shanna the line was installed 4 years ago by Eircom when i was with them, Vodafone have now logged another fault and i am waiting on Eircom engineer to contact me to come to the house. I had considered switching providers however since its all Eircom anyway i see no point in doing so, Eircom packages are also no better than Vodaofne. ;D
My mother had similar problem in Limerick. Having to deal with both Eircom and Vodafone is not ideal. You could ring eircom and ask them to confirm how far you are from the switching Centre and what is the congestion ratio for their broadband service.
Shanna
slim chance of getting an answer from eircom if you are not their customer.
contention ratio would be 48:1
Quote from: Shanna on January 06, 2014, 08:41:18 PM
My mother had similar problem in Limerick. Having to deal with both Eircom and Vodafone is not ideal. You could ring eircom and ask them to confirm how far you are from the switching Centre and what is the congestion ratio for their broadband service.
Shanna
Shanna i can see the exchange from my front window, out my front gate it's only 30 feet to the front door of the switching centre/exchange ;D
Quote from: beerfly on January 06, 2014, 08:53:43 PM
slim chance of getting an answer from eircom if you are not their customer.
contention ratio would be 48:1
I agree but i don't really blame them for that TBH, currently Eircom/Vodafone/Sky are the only three ISP's in my area, however that's kinda moot since it is all coming through Eircom lines anyway :'(
Lucky you Greg2013 that you have that choice and fixed line broadband! Some of us rural dwellers have to make do with 3's 'national broadband scheme' (sic) ::)
Quote from: Bzfeale80 on January 06, 2014, 09:01:38 PM
Lucky you Greg2013 that you have that choice and fixed line broadband! Some of us rural dwellers have to make do with 3's 'national broadband scheme' (sic) ::)
Also a rural dweller here lol and i might be better off with that one you have ATM :P
Was this OK up to a point in time, then suddenly went bad?
What event (weather or otherwise) ties in with this?
Have you filters on the phone line?
What are the splitters you are using? Is it a Phone/DSL splitter or a simple line splitter?
I have seen water-logged eircom ducts, if the copper joints is not properly sheathed you could well have issues.
Eircom own the copper, but sometimes they don't necessarily know what the last Eircom guy did.
I had a line at one time that went all the way round the (big) block so was on a carrier as they had run out of pairs so I could not get DSL.
I peered into the hole with the eircom guys one day and asked 'Whats that cable?'. Turns out it was a new 50 pair bundle that was never used.
Thanks to this discovery the whole neighbourhood has super-fast broadband and great quality voice!
It has only gotten this bad since the beginning of December last however ever since the start of 2013 it has been unreliable at best with at least one announced complete drop every month. I do not have any splitters on the line, it is coming in from outside into a dual socket in the kitchen,one side of the dual socket is the phone and the other is the router, i assume this is what you mean by a phone/dsl splitter ? No filters on the line unless Eircom have any i don't know about.
If its a recent Eircom wall socket then there is swap out module in the socket that has splitter inbuilt.
Are there markings to indicate Phone and DSL on the individual sockets?
Are you wired or wireless to the router?
Click on this...
http://192.168.1.254
pw is broadband1 by default
Screenshot the 'Connection' section and post here.
Do this...
Click Start > Run
type CMD
In the black Window...
Type... ipconfig/all
Post detail here.
Type... ping -t 192.168.1.254
Screenshot and post a couple of lines here.
(Checks connection to router)
Now try... ping -t 159.134.237.6
Screenshot and post here.
(Checks response from eircom DNS)
Also try... tracert 159.134.237.6
Post here.
(Checks route to eircom DNS)
Also try... pathping 159.134.237.6
(Checks response to each node on the way to eircom DNS)
Blah.
Hit X to close out.
That's what i have, the router is on the left and the house phone on the right.
Sorry but i am not posting screenshot here of my connection as that would contain my IP address and other information i don't want made public :o
Have you a ucking light in the house?!
Actually, theres your problem, you didn't pay your ESB. :o
Don't worry about your IP, reboot your router after you've nabbed the details and you'll refresh your IP.
Quote from: johnrm on January 06, 2014, 10:14:50 PM
Have you a ucking light in the house?!
Actually, theres your problem, you didn't pay your ESB. :o
Don't worry about your IP, reboot your router after you've nabbed the details and you'll refresh your IP.
I will pm them to you instead Johnrm ;)
Johnrm sent all those screenshots to you in the order you asked me to run them ;D
Yep, got 'em.
Connection to router looks solid.
Connection to exchange (Attenuation 1/2) is superb per http://www.speedguide.net/faq_in_q.php?qid=371
Pings to ns1.eircom.net look good.
tracert looks ropey, but this might be to do with some vodafone routing.
What is the performance like at this point?
Maybe theres something funky going on in Vodaland.