Moan- Delivery times on supplies

[Dodge]

That's the problem! Too many excuses. If the HB companies ship straight away then it's up to the couriers. If the couriers don't deliver in a certain time frame well there are other companies that can do the job properly.

If there are people out there saying well they have to do this and that, give up, others will step in and take over. I'd pay an extra to know that I'm going to get my goods at a specific dead line. If something happened to delay, well let me know at least and that would be fine. I agree with imark

[Greg2013]

Not sure what you are referring to Mettatron but i dont see why we should have to put up with endemic slow deliveries across the board. This typical "a sure till be grand" oirish attitude of the past should be well dead by now.

Dodge hit the nail on the head, the HB stores here dont even bother to inform us when there is a delay or if they are even out of stock of an item when we order.If it means going from a fiver to a tenner for delivery to garauntee on time or next day the ffs do that, i think all of us would pay that for a better service?

Is it any wonder ebay and amazon do so well?

[Greg2013]

Fair point but i wasn't really comparing like with like anyway,i was merely using them as an example to say that businesses that deliver promptly tend to do better than those that don't. I recently ordered hand made kit from a lad in UK that works from home and i had it 3 days after he posted it, a month ago i ordered an item from USA that i could not find locally and i had it in less than a fornight, think it was 8 days actually.

3 days from the UK guys also by courier and i cant get a feckin tin of extract here in that time or shorter. That lad in UK operates on his own from his own house and he could manage it Tube so sorry m8 but i dont believe the shops here have any excuse IMHO.

This is a growing industry but if you cant do it correctly now you never will, start as you mean to go on.

[Eoin]

I personally have no issue with the service from any of them, it used to be very fast all the time, prices have dropped at the same time as the hobby taking off big time around the country.

I think they do a great job under the circumstances, and as some say on the thread here they do get stuff next day sometimes.

[johnrm]

Do you want to have you cake and eat it?
Cheap or fast, take your pick.
At Eur5 or Eur6 I'm guessing that delivery is not following day, but 1 to 2 days depending on when the order comes in.

Do the HB shops have an order cutoff time? Its not been a problem for me, but maybe they should have and should advertise this.

Orders need to be picked and packed after they come in so if there is a spike in business for any reason not all orders may make it to the courier for that days collection.

Check the Ts&Cs for the HB store in question, if you have a gripe with one of them, raise it with them directly.

[Greg2013]

Do you want to have you cake and eat it?
Cheap or fast, take your pick.

1) Yes why not ?

2) Why should i have to choose between the two ?

I said nothing about the prices so i don't know why that is an issue. As for the orders being picked and packed after they come in, i would hardly expect it to happen beforehand in fairness

Don't know where you are situated but i imagine anywhere up around Dublin or that end of the country would get it faster allright. It has been an issue on every order so far across all 3 main HB stores for me personally.I did mention in my previous comment that this was IMHO.

Put up delivery to 10 euro and garauntee 48hrs anywhere in Ireland, problem solved. Ireland is what 400 miles aprox top to bottom, really no excuse not to have a faster service.

[Greg2013]

All i am saying folks is spare a thought for those of us that don't have access to transport, don't live in big cities or near any HB stores, that rely soley on the speed and efficiency of the online HB stores to get orders here in a timely fashion.

[johnrm]

Dublin has everything, but theres no HB store there...
Galwegians and Mountmellicans - to quote Monty Python, "You lucky lucky bastards"

Check the Ts&Cs for the HB store in question, if you have a gripe with one of them, raise it with them directly.

...up to and including asking them for quicker delivery for a premium price.

[Greg2013]

Fair enough John, kinda surprise the pale has no HB store, what about MBW ? Dublin still gets stuff faster though than down South. I don't expect miracles really ( don't fall down with shock now), however when i ordered DME and yeast on Tuesday night at i think it was 22.00hrs i would expect it to be at my door sometime Friday evening at the latest, wishfull thinking? perhaps.

[johnrm]

MBW do hardware, no ingredients.
Major metropolitan areas do tend to be better serviced in every way.
Your example of Tues nite is really a Wed Morning order.
Thursday delivery would have been hopeful, Friday expected, Monday late.
Email the HB Store and ask them what the story is.
Explain that you are unhappy.
They should at worst be apologetic and might offer some credit as a goodwill gesture.

[Greg2013]

Agreed about Wednesday morning,  i cancelled the order anyway as it happens, i was not going to spend the money and not have it Friday, i put the money towards other stuff instead. Actually i have had this issue since i started home brewing with all 3 HB stores, nothing i can do i know, have tried explaining but all i got was "what can i do" from the bigger 2. What all this means is that i can not do anything on the fly as most things go here.

I for one would not mind paying 10-11 euro for a garaunteed 48hr delivery.

[LordEoin]

I think that the service from HBW and HBC is excellent.
I put an order into HBW at 10pm on the thursday the 4th and I had shipping confirmation on friday the 5th.
A few hours later I had another email from DPD containing a tracking number and saying that the package was with them and will be shipped soon.
I should have Kevin the delivery guy knocking on my door in the morning.

If you don't like the service from Irish homebrew companies, use the guy in the UK that you're so keen on.
If you have had this issue since you started home brewing with all 3 HB stores, find one that better suits your particular demanding needs.
Otherwise, learn to manage your time better, or find a HomeBrewShop within driving distance.
and stop cancelling orders simply because you got the level of service you were expecting when you placed the order.

[johnrm]

@deadman, did you cancel the order from Tuesday/Wednesday?
Had you had any order confirmation or delivery notice by Friday?
This is not a great example if you don't give all the facts.

Do you live In a hard to find/remote place?

[Greg2013]

Not had your coffee yet then i see Eoin

1) If i had a car i would not have this problem i could travel and pick up myself.
2) I prefer supporting Irish if i can, even if the service is bad IMHO
3) I did not realise i was not allowed to moan on a moaning post?
4) Within reason the shops are supposed to work around the customer's time frame not the other way around somy time         management is fine thank you.
5) The guy in UK is an online friend so of course i supported him in his startup shop.

John I emailed Tuesday night asking about ETA and got a reply Wednesday lunch time, was told could not be garaunteed delivery before Tuesday of the following week. They had not started my order yet so i cancelled it. Got alternative ingredients elsewhere.

It can be hard to find the house but i have received goods from all 3 main shops now so they know where i live. Still my point was why would it take 4 days to deliver a couple of packs of DME and yeast? Get the smaller prders out first out of the way and then work on the bigger ones, common sense to me anyway.

[Greg2013]

1)I don't think it takes more than a day to deliver to anywhere. It's assembling the order that will take time, and could take longer than a day.

2)At a guess this could be because you ordered something that went out of stock (pesky customers coming into the shop and buying stuff willy nilly), or too many customers came in on the one day etc.

3)No business is perfect, and there is always room for improvement, but I don't think any of our suppliers are less than well run.

1) Agree completely with the first two parts, but then again i already knew this. If it takes a day or longer to assemble a couple of packets of DME and yeast then the shop is off to a bad start already IMHO.

2)This is beyond my control, as are most things,however better stock keeping and updating would solve a lot of these issues, again in an age of stock scanners and barcoding no excuse for poor stock updating notices to customers.

3)Agree with the first two parts, however for me the jury is still out on the last bit.#

Your points are well taken Tube however there does seem to be an air of  the Oirish " ssssh don't complain, this is Ireland after all, sure you will be ok" attached to these things. Sorry but not good enough, the little guy with a fiver in his pocket counts just as much as the guy with a wad of money.  By the same token the guy ordering 2 packets of DME and yeast has every right to prompt delivery as much as the guy spending hundreds. Idealism, yes it is, however if we don't strive for that how will things ever improve in the supply chain ?


No business is perfect as you said Tube but they should at least make SOME effort to improve their service and i don't feel the shops here are currently doing that, cheap prices mean nothing if you cant get your order in a timely fashion.

Just so ye know i come from a background of working in an industry where stock keeping and updating were every bit as important as quality. I am not talking out of my ass (no really i'm not) and i feel i have enough background that i can say i know what i am talking about on this subject in particular, others may disagree but that's their perogative.