Moan- Delivery times on supplies

[LordEoin]

Yay! All of my stuff arrived, exactly when planned for 

[johnrm]

they should at least make SOME effort to improve their service and i don't feel the shops here are currently doing that, cheap prices mean nothing if you cant get your order in a timely fashion.

Great to see we are all in agreement.
...but did you tell them they should improve when you were cancelling your order from Tue/Wed?
Without feedback, nothing will change.
Rattle the HB stores cage.

[delzep]

Maybe a compromise could be that if an item is down to say the last 5 in stock, it could be noted on the website so that the web customer knows and then can call ahead to ask the person at the other end to grab it from the shelf before a potential customer walks through the door?

[Ciderhead]

Deadman I appreciate your frustration but constant moaning (Yes you are allowed to moan on here ) from the side lines about current service levels isn't constructive if we are to work with these enterprises going forward, your ideas are all valid but resources required to control stock and inventory costs thousands and ultimately we will pay for that. 
They do not offer a JIT service and if you need something for next week, order it today.
If I am going for a collection, I always order 24hours in advance online and even once I showed up and my product was dispatched to a postal customer, the hb shop in question just posted it to me the following week which was fine.
If you have a specific grievance or low cost service improvement idea pm it directly to the member of the shop involved, they are both on here, I know if its positive for their business they will respond as they are all about trying to constantly improve their package.

[Greg2013]

I received a message from one of the 3 stores explaining how things run there on a typical week and it went 99% of the way to explaining away the delay in service. That being said i am not going to ring up for every little 20 euro order and ask for fast delivery, that was the solution offered. Still does not get goods to me any faster though or people down my neck of the woods. I am going to leave it at that as i don't feel its constructive for me to continue.

[Ciderhead]

I received a message from one of the 3 stores explaining how things run there on a typical week and it went 99% of the way to explaining away the delay in service. That being said i am not going to ring up for every little 20 euro order and ask for fast delivery, that was the solution offered. Still does not get goods to me any faster though or people down my neck of the woods. I am going to leave it at that as i don't feel its constructive for me to continue.

You live in a beautiful spot and even though its the arsehole of nowhere there is a price for that.
I also live in the sticks and accept that a longer delivery is a fact of life here.

I was thinking about this, how would you feel about working for one of them foc for a day and writing an article for the NHC about whats involved in getting the product from order to your door?

[AdeFlesk]

Well i am down here in kerry, every order i have put through  to HBC on a weds, has arrived down on a friday, when I say weds normally about 2am thurs morning. So one happy camper down in Kerry,  even sponsored my courier guy to do the ring of kerry cycle on last delivery. 

[Ciderhead]

Be interesting to know if Deadman is getting deliveries from Cork or Waterford, I suspect its Cork.
Deadman ask you driver where the delay is?

Do you get these emails ?


Your order is due for delivery today between 10:30 - 12:30
Your order is out for delivery today between 10:30 - 12:30. Can you please ensure that someone will be available to sign for the parcel at your delivery address below.

If today is not convenient, please click below to change the date.



Your Delivery Details
JOHN OCONNELL
XXXXXXX
XXXXXXX

Contact:
Contact Number: 08798702XX

DPD Ireland Consignment Number: 7277401
Your Local Depot Details
WICKLOW
UNITS 11/12 CHARVEY WAY
CHARVEY LANE, RATHNEW, CO. WICKLOW
RATHNEW
CO. WICKLOW

Office hours: 9am - 6pm;


You can track your order at any time by clicking the link below.



We trust that you are happy with our service and thank you for your order.

Kind Regards,
DPD Ireland

[Greg2013]

Ciderhead no i have never got an email like that off any of the HB stores or couriers. Tube of course where you live affects delivery times, why wouldn't it?

Agreed CH i do live in the arse end of nowhere(well sort of), jaysus even you found the house However all 3 stores have my location now so at this stage they should at least know how to get to Dungarvan and call. And remember they have GPS in those delivery vans.

You are lucky there AdeFlesk,wish i could say the same.

[beerfly]

Tube of course where you live affects delivery times, why wouldn't it?

from my experience with couriers, large national company not a small HB store once shipped its 2-3 day delivery
we used dpd and currently gls for shipping are replacement equipment and generaly if i place the order today the warehouse will ship it the next day and the courier will deliver it the following day.
the dpd main depot is in athlone so they would pick up the days orders on day 2 probably in the evening and it would be scanned in after midnight then shipped to the local depot.  then delivered the following day.  so for us its a 3 day delivey, could be 2 if the company was a bit more efficent
so once the courier collects it delivery should be the following day, location would not affect it the way they structure the delivery routes.  the main delivery delays is the irish rural address system

name
local area
larger area
county

fine for your postman who works the area every day but i imagine headwrecking for couriers who might only deliver there once in several months. imagine posting a letter to a dublin address without putting a house number on it, only the street.

And remember they have GPS in those delivery vans.

really only helps if your exact coords are taken and passed to the delivery company

[johnrm]

In my experience most couriers don't use GPS.
I used to run a small business and needed a few small deliveries a week (not very far out on the sticks), as soon as the was a change in driver you were shagged.
Fill-in drivers for Holidays, sick days, or when they were extra busy.
Phone calls to and from drivers were the norm.
I was bemused at this as GPS was one of the things I was selling at the time.

[Greg2013]

Beerfly all 3 have my exact GPS coordinates , as CH said earlier there can be problems locating my house on a map though i don't live up a mountain.

John both the DPD and Fastway couriers so far have all had GPS in their vans and actually come to think of it bar the first two times none of them since have ever had any major trouble finding the house.

Beerfly thanks for that, if 3 days is the norm then i guess it's the norm and i am stuck with that. Nobody is going to change just because i moan to them

Did i say earlier i was going to shut up ?

[LordEoin]

I'm so glad I didn't cancel my order because it took it's normal, expected and quoted delivery time.
This brewing lark is fun, 'specially when DPD bring all the stuff right to my door just on time! 
Thank god for that time management learning I did at work. It allows me to easily plan 3 days in advance, it's like seeing into the future...

[johnrm]

Are we digressing into Theory again.
Can I lock this thread now?

[Greg2013]

Now now Eoin no need for that   For those of us living in the South of the country that are living in somewhat remote locations, but not half way up a mountain, its kinda important to have a dependable timetable for deliveries don't you think ?

Tube i have learned that you cant rely on the Irish delivery system.