mybeerandwine.ie gone?

[molc]

Let me know how you get on. I need 3 after getting stung by the leaky ones from aliexpress.

[armedcor]

Websites back up.

[auralabuse]

I will avoid using them again. Got a few things from them, they messed up an item on the order, phoned the number on the invoice which turned out to be a wrong number, then tried the no on the website which repeatedly rang out....all during business hours. As per everyone else they don't answer emails. Obviously not a professional business

[Frequent Sequence]

I would recommend avoiding them. I placed a large order including a 58 liter stockpot. I was sent a completely different pot then was displayed on the site.
The dimensions were completely off.
This is what was displayed on the site and what I ordered

Looks fine right?

This is what I received

The thing is super wide and totally unsuitable. The blurb on the site said "Made for brewing, these Heavy Duty Brew Kettles are the finest available" What a joke that is.
I was told after asking if i was sent the wrong pot by mistake "They are all like that... I might change the picture"
The same disingenuous picture is still used to flog this rubbish.

Numerous unanswered calls later and emails back and forth I finally got a refund after two months!

Even without the horrible customer service as mentioned, the site is extremely insecure.

[Leann ull]

  May be appropriate to allow vendor right to reply before we slate him anymore
Those are jam boiling pots
Sounds like really bad customer service tho

[googoomuck]

  May be appropriate to allow vendor right to reply before we slate him anymore
Those are jam boiling pots
Sounds like really bad customer service tho

Casserole pot. Not jam boiling. Sorry for being pedantic.

[Paul B]

  May be appropriate to allow vendor right to reply before we slate him anymore
Those are jam boiling pots
Sounds like really bad customer service tho

They won't reply.

[Will_D]

Surely someone in the know/trade/NHC/Beoir must have a name/contact for these? ?

[Leann ull]

Those are jam boiling pots

Casserole pot. Not jam boiling. Sorry for being pedantic.

Traditional Jam boiling pots are a very wide, low pot made of a thin layer of conductive metal, historically copper or aluminium, but people have move away from copper because of safety concerns 

I thought Saruman had a contact number?
This is not the vendors primary occupation and may be slow in response

[Hingo]

I've heard about from multiple folks and had the pleasure of experiencing similar customer service and issues as above. Emails ignored, fobbed off on the phone the lot. Was tempted to have a rant on here about it but just decided to take my money elsewhere.
With the great value they had on the brewing Equipment, if all these folks had been looked after in the first place, even just just the fundamental "acknowledge the customer concerns" approach, I'm sure most of them would have been a returning customer.

[Ed]

Websites back up.

but I don't seem to be able to log into my account profile to see my order history...

Despite having successfully bought from these guys before, I think I'll shop elsewhere in future.

[Saruman (Reuben Gray)]

Wow, some interesting experiences here and I just wondered if they had closed down and wanted to warn people of the possibility.

[nigel_c]

Such a shame because they have a great selection of hardware.
I've never had any problems with them. Barry lives close to my folks and even drops stuff to my door himself. Save on delivery for him I suppose.

[DamienE]

I had ordered from them before & complained by email about the following:

Yeast past it's expiry date
Broken 5l fermenter (hole in bottom caused by not securing ss valve properly in packaging)

They didn't follow up on it

So I've haven't ordered anything from them since

[Hingo]

Sounds like either he's in over his head and needs a spare set of hands to look after post sale queries, or it might be just a case that his heart isn't in it anymore..