shipping times

[molc]

In the meantime, will you please PM me order numbers and I will try my best to prioritise NHC member's orders.

Just a thought: If they are paid up members they will be using the discount code so that will tell you they are a priority. Will save you getting lots of emails!!

So one more perk for becomming a paid up member - priority shipping

Now that's a funky idea if it was implemented. That said, I ordered my mini kegs at the weekend and they arrived today, which is probably the fastest I've ever gotten an order from HBW. Well pleased

[@geterbrewed]

We recently upgraded our courier service to Parcelforce Worldwide, we still have the use of Fastway too but have been trialling GLS who fulfil our Parcelforce orders in Ireland. We have already found increased delivery times and a huge reduction in delivery related issues. We do get all orders pre 1pm out on a next day service guaranteed, if possible we pack orders received after this time for dispatch the same day.

We have the courier now providing text updates if we have your telephone number also.

We also have the collect in shop facility at the farm shop. We have recently upgraded our stores and have bought new mills, we have been milling whole grain to order for anyone collecting at the shop and will soon be expanding that service too. We are fully certified with environmental health and strive to have the freshest ingredients possible.

We store all our leaf hops in walk in fridges and have just bought the largest range of Weyermann whole malts which will be added to the website in the coming days.

We have fully trained staff and myself and Deborah deal with all the customer service issues, we pride ourselves in having first class customer service. I wouldn't expect you to put up with these sort of issues.

Let me know if we can improve our service we genuinely put the customer first, we wouldn't exist without you guys and we thank you for choosing to shop with us. We don't profess to be perfect we just take pride in what we do and strive to be number one for customer service and fast delivery!