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Membership renewal confusion...

Started by ev612337, May 11, 2017, 10:29:12 PM

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ev612337

May 11, 2017, 10:29:12 PM
Hi,

I got an e-mail about renewing my membership, which I fully intended to do.

However, it said membership renews annually which made me think it would just automatically renew and I'd get a e-mail with a link to pay or something. Not so, it seems.

So, I've now tried to renew manually but I can't see how you do this. All I can find is a form that looks like it's for new members to sign up and pay.

Am I missing something? Is there a specific renew membership page somewhere that I am just not seeing?

Thanks for any/all help.

armedcor

May 11, 2017, 11:33:50 PM #1
There's a link right under the search bar.

armedcor

May 11, 2017, 11:35:05 PM #2
Actually ignore that...seems to be for first timers.

ev612337

May 12, 2017, 12:15:11 AM #3
Cheers, but therein lies my problem. Everything to do with membership seems to be to do with becoming a new member rather than being an existing member wishing to renew...

Greg2013

May 12, 2017, 01:22:57 AM #4
On a side not how do we find out our renewal date ? Also interested if the process is automatic,i think last year mine renewed automatically but can't be sure now. ;D
"Be polite, be professional, but have a plan to kill everybody you meet."  Gen. James 'Mad Dog' Mattis USMC(Ret.)

Pheeel

May 12, 2017, 04:11:24 AM #5
Quote from: ev612337 on May 12, 2017, 12:15:11 AM
Cheers, but therein lies my problem. Everything to do with membership seems to be to do with becoming a new member rather than being an existing member wishing to renew...

Hi, the process is the same regardless!
Issues with your membership? PM me!

Will_D

May 12, 2017, 08:28:24 AM #6
Quote from: mrmeindl on May 12, 2017, 01:31:02 AM
hover over "profile", click "account settings" then click "paid subscriptions" on the left, there's a button to click there that'll direct you to paypal

hover over "profile", click "account settings", hover over actions then click ...
Remember: The Nationals are just round the corner - time to get brewing

DEMPSEY

May 12, 2017, 10:03:59 AM #7
With all this hovering you'll be flying ;)
Dei miscendarum discipulus
Forgive us our Hangovers as we forgive those who hangover against us

johnrm

May 12, 2017, 11:50:34 AM #8
I have a recurring sub which nabbed funds on 22nd April but my membership shows finished  :(
We defo need to review this as something is broken.

Dr Brown Ale

May 12, 2017, 12:17:06 PM #9
it's an issue with PayPal I believe, the same thing has been happening with Boards.ie and their recurring subs, for over a year now.

http://www.boards.ie/vbulletin/showthread.php?t=2057570713

Pheeel

May 12, 2017, 08:56:23 PM #10
John I fixed you up. I'm away for business right now but I'll take a look when I get back
Issues with your membership? PM me!

ev612337

May 12, 2017, 11:29:03 PM #11
Quote from: mrmeindl on May 12, 2017, 01:31:02 AM
hover over "profile", click "account settings" then click "paid subscriptions" on the left, there's a button to click there that'll direct you to paypal

Cool, that worked and I checked the recurring payment option too so it should not involve human intervention next year :-)

I think the renewal notification e-mails and the intuitiveness of the steps/process need to be rethought though...

Have a great weekend everyone and thanks for all the help.

Dave
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