Moan- Delivery times on supplies

[RichC]

Are we digressing into Theory again.
Can I lock this thread now?

What's with the eagerness to lock threads on here?? Haven't seen it on any other forums!

[Garry]

I buy from the main 3; HBW, HBC & MBAW. All are delivered by the same driver from DPD. I give him a bottle every now and again because I do live off the beaten track and feel a bit guilty about dragging out here! I even told the driver to only call to me if he had another drop locally.

I haven't had any problems with late deliveries. I would allow myself at least a week before ordering but I'd say the average is about 2-3 days. I put in an order for 14 items with HBW yesterday. I got an email this morning saying it was ready but 1 item was out of stock and they offered me a replacement. You can't complain with that?

I've got a friend who owns a motor factors and I give him a hand every year when he's doing his stock take. I can see how much work there is in controlling stock. Its not easy and I think the home brew suppliers here are doing a good job.

[johnrm]

Are we digressing into Theory again.
Can I lock this thread now?

What's with the eagerness to lock threads on here?? Haven't seen it on any other forums!

Very occasionally. Yes it happens.

[fizzypish]

Can't really complain about HBW or HBC. 3 days max for a delivery (sometimes next day) and I live in the arse end of Tipp. Only small complaint is that they'll drop the parcel to the nearest shop if they don't get through to you straight away on the phone. While this isn't really a problem, not telling me that it had been dropped off was a bit irritating.
Overall +1 for the couriers.

[Eoin]

To defend HBC, one of the users on here Lordarpad, made an order yesterday for some PBW from Shane, he didn't have PBW, so he phoned last night and the chemipro Oxi  which he has offered as a replacement arrived there a few hours ago.

Sometimes the overnight delivery is still happening in fairness.

[Greg2013]

Yes but how far is Lordpad from HBC ? Not really a fair comparison if they are relatively close. Fizzypish if you are in Tipp then you are already close to HBC so not a great comparison IMHO.

I am not blaming any shop in particular, amazing that there is so much next day delivery going on

[Eoin]

Yes but how far is Lordpad from HBC ? Not really a fair comparison if they are relatively close. Fizzypish if you are in Tipp then you are already close to HBC so not a great comparison IMHO.

I am not blaming any shop in particular, amazing that there is so much next day delivery going on

The package has been delivered to our common workplace today in Ballycoolin in Blanchardstown, so pretty far from the HBC to be fair.

<edit> I didn't mean to make it sound like you were attacking HBC, so sorry if it came off that way. My experience has only been with HBC consistently delivering overnight, not with any other supplier. I think of it more as an exception than the norm, but anyway you look at it, when it happens it's cool.

[imark]

The guys in the HBC are very helpful in my experience and I would and do recommend them. For example.. I've had to amend orders in the past (no problems) and like Eoin said about calls...I've had the same. It's good to hear the delays are down to them being busy.
I always had next day previously but it looks like this is not the norm based on the comments here and perhaps I was fortunate. So I'm going to phone in future to check if it can go out that day. Simple! 

[rukkus]

I've moved over the past year and have ordered from HBC from both Dublin and Wexford. I've always been very happy with them. I suspect being close to busy dpd routes helps but to be fair i think HBC offer a great service and i'm very glad to have them in Ireland.

[Shanna]

Ditto ion this about HBC and HBW are no slouches either. Have ordered from both recently and they have sorted out problems with the minimum of fuss when they have occurred. I can't imagine it is easy to run a small business at the moment and it is good that home Brewers in Ireland can continue to support them and others.

Shanna

I've moved over the past year and have ordered from HBC from both Dublin and Wexford. I've always been very happy with them. I suspect being close to busy dpd routes helps but to be fair i think HBC offer a great service and i'm very glad to have them in Ireland.

[Greg2013]

Eoin that's fine i did not think that anyway. I am just amazed that nobody is saying anything negative about deliveries,since the whole of Ireland appears to be happy with deliveries except me i guess its all in my head?

Sent in an order today to a different shop in the north of UK for yeast that cant be got here from what i have seen(and yes i did check),it's already posted off,less than 4 hours after i sent it in. Also a small business but he seems to manage expediency. 

Look guys i love the Irish HB shops i really do, and all my stuff so far except the AG gear has been bought here, all of it. All i was saying was that if you were in a hurry you would be in trouble and you shouldn't have to ring to see if they could do it faster, especially if similar size shops in UK for instance can get it here just as fast, that's all i was getting at.

Its not up to me to solve this and come up with ideas, if it is not the shops fault, and i reckon nowthanks to that PM that it isn't then it MUST be the couriers, so what do we as customers do about that ? 

[Dunkel]

Just wanted to stick in my 2c. I ordered on Tuesday lunchtime from Homebrew West, and it was delivered this morning - less than 48 hours. Can't say I've had any problems with speed of delivery; perhaps it's because I'm in the big smoke?

[Will_D]

And anothe 2c:

Ordered from thehomebrewcompany Sunday afternoon, dispatch confirmation received Monday morning, Goods arrived midday Tuesday!

What more could you ask for!

[Eoin]

And anothe 2c:

Ordered from thehomebrewcompany Sunday afternoon, dispatch confirmation received Monday morning, Goods arrived midday Tuesday!

What more could you ask for!

Well I could hark back to the many times I ordered at 2000 in the evening to have a courier knock on the door next day at lunch time, they can be really good, this is not always the case more recently, but I'm not complaining, just being honest.

[Bogwoppit]

I've been ordering from the HBC for a while and have never had an issue with the products.

The delivery on the other hand has always been poor and the last mess up has forced me to start looking elsewhere. I have never had a delivery on time from them.

I ordered some supplies including liquid yeast on a wednesday morning and they were collected by DPD that afternoon, you could not ask for better than that in fairness.
I received a text message from DPD the next morning to say the order was out for delivery, fantastic, 24 hours from order to getting the goods, couldn't be better I thought.

I had my mother on standby at home to recieve them but at lunchtime they still hadn't arrived. After many phonecalls to DPD I finally got through to the driver at 5 and he informed me that the package was not due for delivery that day at all but would definitely be delivered between 10 and 10.30 the next day (Friday). I again had my Mother on standby for the delivery which again never arrived. The excuse DPD gave was their driver didn't turn up to work.

The delivery was again arranged for the following monday at my girlfriend's office as I was away on business and my Mother was no longer speaking to me after wasting 2 days. Unfortunately it still failed to turn up!

The delivery was again arranged for the next day at my Girlfriend's office on the Tuesday but when it hadn't turned up by lunchtime I'd had enough and she cancelled the order with the HBC and I was promptly refunded my money.

Having people wait for that long for the imminent arrival of a delivery is just not acceptable. If I had been told the delivery wouldn't arrive until the following wednesday that would have been ok, but I had to make a lot of arrangements for people to be there to receive the goods over 4 different days. It has left me with a bit of a sour taste and a few favours to pay back with nothing to show for it.

I've spoken to the guys in the HBC and want to make it clear that the fault lies with DPD, although the HBC are the ones contracting DPD to do the job.
I've asked if it is possible to arrange delivery with another courier but they tell me that is not possible as they would have to set up another business account, I'm a bit disappointed with that answer as this should not be a difficult thing to do.

I don't intend to use the HBC going forward so long as they persist with DPD unless I really can't avoid it or I happen to be passing the shop.

Bw