Brad Smith -sound fella

[Slev]

I have a biab setup,  and have always used Biabacus,  which I find very useful.  But I downloaded the trial version of Beersmith a few weeks ago, was impressed and decided to purchase. 
So went to purchase from within the program,  and followed the links there.  Knew there was a club discount, and thought there would be a chance to put it in somewhere,  but ended up paying the full amount through PayPal.
So straight away sent of an email,  wondering if they could sort something (was a very light hearted,  self berating mail) .  Forgot about it,  and then this evening Brad Smith sends an email,  offering to refund the difference.
He didn't have to, but nice that he engaged. 

[LordEoin]

He sure is, and i love my beersmith <3

[Leann ull]

It's funny even though he is a big mover and shaker in the US homebrew world and has a million things coming at him he always has time to sort out the smaller stuff

[Shanna]

It's funny even though he is a big mover and shaker in the US homebrew world and has a million things coming at him he always has time to sort out the smaller stuff

Still using the beersmith license I won from the first competition kit I entered. Was very good of him to support us with it.

Shanna

[LordEoin]

Me too
And he's done it repeatedly