New affiliate: CustomBIAB

[HomeBrewWest]

I can see both sides of this. Eoin send the package, but it didn't arrive.

This is why we don't use the postal service much these days. Even packages properly weighed and then stamped in the post office just vanish far too regularly. And registered post is very expensive.

Customers sometimes get annoyed that we have to charge for couriers instead of just posting small items like a yeast sachet. But reading the above, I'm glad we stuck to our guns!

[johnrm]

Just expressing my opinion.

[Greg2013]

There seems to be a few people that are a tad annoyed.
Have you guys got kids?
Have you had sick kids?

Seriously lads, cut the man some slack.

'Just saying' is no different from saying 'I don't care' in this instance.

Sorry but i agree with JohnRm,kids come first everything else is irrelevant even other relations etc,that's just the way it is(yes i do have a young son).

While they could have handled it better perhaps he did us a favour telling us a personal fact nobody had a right to know even the Op that bought the BIAB off him,and given that we know this now i'm sorry but your plight is irrelevant in comparison to Eoin's and his child.

Eoin i suggest get a biab down by courier to the OP and get this closed off,or else return the money and be done with it for your own sake,you have better things to be stressing about.

To the OP i feel your pain and i would react likewise,however the situation with the kiddy is the one exception to all my rules,you have received a reasonable explanation i believe,Eoin is one of the few vendors on here not to be mentioned of late so cut him some slack,i am sure you will g ;Det your bag or be refunded soon.

[Will_D]

Why should a shop be held responsible for An Posts ineffiecency(or worse)?

Remember that the standard way to get out of speeding ticket (from a camera) is to claim the letter never arrived!.

The judge will ask you something like "So you live at #3 Rillington Place, do you ever get miss-addressed mail?"

Answer: "Yes your honour, I sometimes get letters addressed to #3 Rillington Close/Parade/w.h.y, and I always hand deliver them"

Judge: "Case dismissed" (If the state can't be arsed to register a summons WTF should we accept the fine when its down to An Post

[With apologies to Cahal_Brewer]

[johnrm]

I was going to mention an Post, but couldn't be arsed. Thanks for filling in Will!
This thread is now on my ignore list.

[RedWino]

This isn't about the wife, the husband, the family man, the father of sick kids.
But about the business. It's a side business, and I am sure everyone understands that things might take some time.

But a side business is still a business all the same. Money is taken in exchange for a service.
In my opinion there seems to be a lack of communication with customers, which is never good for any company.

Regarding missing shipments, maybe offer registered post only. Just a tip.

[TheCavanMan]

Will_D, really, we've gone from a package not turning up to suggestions that we don't give a s**t about sick kids. And know you have the bottle to suggest that I'm trying to pull some type of scam which I can only assume you are saying I got the package and am claiming I didn't.

I think it is time to give this thread a miss cause the verbal diarrhea is starting to flow.

Good luck.

[Qs]

Why should a shop be held responsible for An Posts ineffiecency(or worse)?

Because they chose to use them. If you sell things online and don't want people putting off other customers on forums you need to make sure your products reach the customer when you've taken their money. CustomBIAB has an issue with An Post, there shouldn't be an issue with the customer.

I had some amazon orders go missing in the post this week. Amazon offered full refund or to resend (what they had). That keeps people using their service and not complaining about them online. Obviously it's easier for them to put pressure on An Post, etc but there seems to have been a massive communication problem here too.

[DEMPSEY]

Lads we need to cool it a bit. I think its fair to say that Eoin dropped the ball on this by poor communication. I am very sorry to hear of his mishaps with the kids and health issues and hope all is well now.

[DEMPSEY]

On issues of the post going missing I have received 5 flexi torches from JML and sent to my parcel motel address. Some other Dempsey is gonna be pissed

[winstonia]

Why should a shop be held responsible for An Posts ineffiecency(or worse)?



[With apologies to Cahal_Brewer]

Of course they should, if you order something from Amazon or ebay etc and it doesn't arrive, do you just go "ah well, not their fault"

I did arrange to collect an item from this company as they live near me in D15. Don't think I paid any deposit but haven't heard anything back. Pretty terrible at running a business but I don't think it is one

[Will_D]

Read my post!

That's the way unregistered/untracked/untraced normalm mail works!

An Post/ Royal Mail bear no responsability for lost item UNLESS you register/insure or whatever!

That is why the couriers services are driving the national postal services out of business. Next day deliver for up to 30 kgs for €6

Please read the T's & C's of the national postal systems!

[RedWino]

Please read the T's & C's of the national postal systems!

This made me chuckle. Not that you're wrong of course, it's just a strange exclamation.

[TheCavanMan]

The work will all be done, and cavanmans is already done I just need to get some time away from illness and sick kids to post it.

You will have your bag early next week and I will enclose the original proof of posting with it.

Eoin, by any chance did you get time to post this. If not could you kindly arrange a refund and I'll order one elsewhere.

[Boycott]

Where else are you thinking of ordering?