New affiliate: CustomBIAB

[admin]

The best brew bags in the business are generously giving NHC members 10% off. See members area for details.

http://www.custombiab.com/

[TheCavanMan]

My experience with CustomBIAB has not been good at all.

Paid the €5.00  on 13/9/2014 (Deposit)
Paid the €32.35 on 4/10/2014 (Remaining Amount for BIAB and 2 Hops Bags)

Still have not recieved anything from them. Apparently it was shipped and I never received it.

On 19/11/2013 Eoin messaged me to say another one would be shipped and I'd have it in about a week. That was 4 weeks ago.

Neither Eoin or the website contact will reply to any mail I sent. Paypal cannot do anything as it exceeds 45 days.

Be warned.

[johnrm]

Sorry to hear that CavanMan.
I have not heard of any bad experiences to date with CustomBIAB.
Does anyone have Eoins phone number? Maybe give him a shout?
I'm sure there's is a genuine reason for this.

[Boycott]

So am i right in that their are no slots available? Ive been looking to get them for the last few weeks but no slots are available.

[fishjam45 (Colin)]

Ive dealt with them with no hassles at all.

I got a grain bag and a hop bag - the grain bag recently did 11kg of grain in a RIS Recipe, so theres no problem wih quality if product either.

Nice touch with the personalised grain bag too, couldnt resist it 

[dk4545]

I paid for my order in full on 12th November. On the invoice it said It would be posted within 3 weeks. Emailed on December 6th asking for an update...heard nothing. I understand this is a side business and everybody is busy coming up to christmas, but an email to say the order is delayed etc. would put peoples mind's at ease. It's a shame because by all accounts the bags are very good.

[TheCavanMan]

At this stage I just want a refund. I have no confidence in them to be honest.

[dk4545]

I have no confidence in them to be honest.

I wouldn't go that far. Many people have had no problems at all. I wont be brewing until after Christmas now anyway, although I did order an all grain kit from hbc soon after I ordered the bag. Its all still sealed up in the shed so should be alright for another while. Still...a simple email or message on here would be nice.

[TheCavanMan]

At this point I am waiting 3 months since I paid the deposit, and 9 weeks since I paid in full for the products. Not good at all to be honest

[Eoin]

Cavanman leaves out the bit where he was sent on proof of posting and I kindly offered despite the terms and conditions saying that if you don't register the postage that we don't guarantee delivery.

We're a home business, we have always always always delivered the product.

We've had a few problems at home, I fell off my bike and bruised my ribs about the time I said a week, this put pressure on my wife...

Your replacement bag is made, but we've just had our eldest out of surgery last week and we have a screaming 7 year old on morphine at home so things have slipped again.

It'll be posted out.

If you wish I will post the proof of purchase to the forum here so everyone can see it.

I apologise to anyone waiting on a bag, there are a few circumstances beyond our control.

The stuff will all be made and dispatched, I mean I could just say no, you had your proof of purchase and you didn't pay for registered post, but I'm nice like that and I have always taken a customers word for it when a bag didn't turn up, customers normally cut me some slack too as I am normally visible here, I just don't post here anymore and visit it very rarely so sorry about that.

The work will all be done, and cavanmans is already done I just need to get some time away from illness and sick kids to post it.

You will have your bag early next week and I will enclose the original proof of posting with it.

[TheCavanMan]

Eoin

Regarless of proof of postage, that mean nothing.

I paid for an item, I haven't got it. It's my responsibility to ensure you get paid on time (which I did). It's your responsibility
to ensure I get the goods I paid for. If you decide to ship it via an untracked and uninsured methods that is not my concern.
There is no option of you site to pick different methods or postage.

If you would like to say no to a replacement that is up you but it will damage your business more than it will damage my wallet.

I'm sorry about the issue that arose at home but a simple email to people waiting on orders would have solved everything.

I'll leave it with you, if I receive my items well and good and if I don't well I'll chalk it up to a bad experience and order one elsewhere.

Thanks for the reply

[Sorcerers Apprentice]

I was both delighted and surprised by the high quality of the bag I got from them, and thought of them to be very professional in their dealing with me. I know that they have had many other happy customers on this forum. It is as they say a family business and sometimes when bad things arrive at your door they have a habit of arriving in a gang. Sorry to hear of your poor experience Cavanman, but my feeling would be to cut them a bit of slack, you've made your point.

[RedWino]

I sent a couple contact requests from the website asking about when new slots would be available, but no replies to any. Strange that this post gets a reply within a day...

Ultimately I got sick of waiting and ordered my bag elsewhere.

Just saying.

[johnrm]

There seems to be a few people that are a tad annoyed.
Have you guys got kids?
Have you had sick kids?

Seriously lads, cut the man some slack.

'Just saying' is no different from saying 'I don't care' in this instance.

[TheCavanMan]

johnrm, that's complete rubbish.

Up until the message from Eoin this morning no one knew about any personal issues,
and no one is saying it is not a genuine reason.

Futher more, I have kids, and I have had sick kids and this has nothing to do with
anyone not respecting Eoin's right to look after his kids and tell us all to p**s off.

I also run my own business and not replying to customer mail or posting  a notification
on their website or facebook page only leads to misunderstanding.

I think the admin should close this topic as people are starting to talk complete crap now.