shipping times

[LordEoin]

I had an order delayed recently too. Bank holidays will do that in Ireland, or snow, wind or rain.
Overall though I'm very happy with the delivery service in general.
I've only had a small few occasions when things got inconvenient, the rest of the time things have gone like clockwork.
I've even named my delivery man, his name is Kevin. I'm not sureif I made up that name or it's his real name.
Either way, he calls to me more often than my family and i love him for it! 
On the small few times that things have been delayed i was able to just crack on with something else by asking on these forums if anyone had a loan of whatever I was missing.
That's the joy of being in a community like this, there's no shortage of materials or help once you ask for it.
And if someone really wants a bottle opener I'll give you one myself <3
Below is a lifting hymn to solidify the point, just replace god with NHC or our beloved leader Rossa
http://www.youtube.com/watch?v=nvte9rcSiZ8

Or if you hate god and all that kinda stuff, try this one. replace all words that rhyme with you/too/clue etc with 'brew'
http://www.youtube.com/watch?v=9ogQ0uge06o

[HomeBrewWest]

Guilty as charged.

We shipped 85 orders Tuesday without the free bottle openers. One staff member got in deep doodie because of it. We only announced it here, not online.

About 100 went out today with the free bottle openers.

If you are missing one, please email us or PM and we will ship the bottle opener as promised.

The craft range caught us by surprise.

But, we will get there !

[Parrot]

....

Unfortunately, I didn't get a free bottle opener with my order but I did get out of date product which the manufacturer has emailed me I should not use.....

P

I emailed the HBS in question....3 times...I've also forwarded the email I received from the manufacturer and I'm getting silence from the HBS who is an affiliate to NHC with associated privileges. Supplying sub-standard goods (e.g. beyond 'Best Before Date') ;  ignoring a legitimate complaint from a member of this club etc., are transgressions that should carry some consequence other than a link to a lovely song posted by Eoin. :

Seriously not a happy camper with this affiliate

P

[cochised]

....

Unfortunately, I didn't get a free bottle opener with my order but I did get out of date product which the manufacturer has emailed me I should not use.....

P

I emailed the HBS in question....3 times...I've also forwarded the email I received from the manufacturer and I'm getting silence from the HBS who is an affiliate to NHC with associated privileges. Supplying sub-standard goods (e.g. beyond 'Best Before Date') ;  ignoring a legitimate complaint from a member of this club etc., are transgressions that should carry some consequence other than a link to a lovely song posted by Eoin. :

Seriously not a happy camper with this affiliate

P

I had similar when dealing with the HBS in question so just don't use them anymore tbf.

Plenty of alternatives out there.

[Tigger]

i started an order with them and initially i was getting free shipping and by the time i got to checkout they no longer do free shipping for big orders

however i think they are simply experiencing growth and that they are product focused rather than customer focused

[LordEoin]

I think you're probably right there Tigger, the fast growth in homebrewing and craft beer must have caught a few folks off guard.
And with Murphy's law will make sure that everything goes wrong at the same time, especially after a bank holiday weekend and with people off sick etc.
I'd say give them a call Parrot and talk with someone directly. I've dealt with them all at some stage and they're all lovely folks and very helpful, just a bit slow when it comes to emails.
Or send them a PM here on the forums. I'm not sure how often they check them but at least you'll get through to the guys in charge

[Qs]

I put an order in late on BH Monday night. It arrived at lunchtime today. The was the Homebrew Company.

[RedWino]

I'd like to have a moan too 

Recently I ordered a Coopers DYI kit from a HBS - which was promptly delivered in fairness.
However, when I started my very first batch it turned out that the tap was leaking heavily.

I promptly contacted the HBS to get the tap replaced.
But each email reply takes at least 2 days. We're now 6 weeks down the road since my initial email - and I'm still waiting for that tap.

I've only just started with this hobby and I plan to spend many €€€€ in the years ahead.
But probably not with the HBS in question....

[Hop Bomb]

Just for a bit of balance Il post my good experiences as with most company reviews online its always the bad & rarely the good.

All my HBC orders arrive next day. I can walk into HBW and collect my online orders in person. Never had an issue with either supplier. Great service & between the two I can get everything I need for all grain brewing at a decent price.

If I require my order next day for a brew or something I write that in the comments box on checkout & call them asking if its possible to get it out to me same day. This is usually on a Thursday (probably like most other brewers) or a Friday (pick up myself from DPD depot on Sat morning) & I always get it next day.

[Garry]

@RedWino, is that a Cooper's fermenter? (Have a look at the pic below)

I didn't know you could get spare taps for them? Let us know how you get on please 

[RedWino]

@Garry: It's a Coopers DIY fermenter alright, but the tap is different (see attached).

[Garry]

Cheers RedWino. I found it here. It looks like the same fitting where it goes into the FV as mine. I don't need one, I just wanted to know if they could be got. I remember reading somewhere before that Coopers didn't do spares.

The bad news is; I'd say you'll be waiting 

[LordEoin]

Those taps usually only leak if they're not pushed in hard enough.
I think I have that type of tap that I wont be using for a while.
PM me your address and I'll stick it in the post for you.
I'll need it back later on though once you're sorted with a replacement.
When you need something ask, don't just sit there stewing over it.
Otherwise email customerservice@coopers.com.au and mark it c/o Paul (PB2)

[Greg2013]

I'd like to have a moan too 

Recently I ordered a Coopers DYI kit from a HBS - which was promptly delivered in fairness.
However, when I started my very first batch it turned out that the tap was leaking heavily.

I promptly contacted the HBS to get the tap replaced.
But each email reply takes at least 2 days.

The "computer fu" is extremely weak with all the HBS here bar one, since most of us have to order online saying how great it is that you can walk in and pick it up in person is not a fair comparison of how the transaction went,by same token if you live in the same county as the HBS same thing applies.

I got two element controllers in from UK this week, ordered Monday, delivered Wednesday, if the HBS shops here are not doing it like that then there is an issue. For the most part here i find you have to order a week in advance, not completely the HBS fault, that one is down to bad Irish courier system.

The big issue i have is they all need to practice their "computer fu" (bar one which is consistently well stocked, does not have multiple items out of stock, and somehow manages to to maintain their displayed stock on the website when no one else can it seems)  :

I should clarify that for the most part i have always gotten my orders in a week(in fairness it should be less that that), but tbh you wouldn't want to be stuck for anything, which is partly down to poor stock keeping on the home brewers part mostly, but also down to an inefficent delivery system by the HBS and that is down to them to sort and quick smart if they want to stay in business IMHO.

[RedWino]

Those taps usually only leak if they're not pushed in hard enough.
I think I have that type of tap that I wont be using for a while.
PM me your address and I'll stick it in the post for you.
I'll need it back later on though once you're sorted with a replacement.
When you need something ask, don't just sit there stewing over it.
Otherwise email customerservice@coopers.com.au and mark it c/o Paul (PB2)

Thanks for the kind offer, LordEoin.

The problem with the tap is visible on the red rubber band. There's a chunk missing from the ring where the liquid escapes.

But I'm not sitting on my hands me ;-) I have already reached out to Coopers Customer Service, and a very helpful and friendly soul called Frank promised to send me a replacement tap via a UK HBS.

I shouldn't have to though. If you buy a faulty anything you would normally go back to the shop that sold it to you. Not to the manufacturer.